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SUCESS STORIES |
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- RESIDENTIAL
CARE
- Time
to proficiency for patient support
advocates decreased from 8 weeks to 55 days and
turnover dropped from 50% to virtually
nothing.
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- MAIL ORDER PHARMACY
- Reduced time to proficiency for
customer service reps by 2 months while reducing classroom
time by 2 weeks.
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- COLLECTIONS AND
CUSTOMER SERVICE
- In this 2,000 plus agent call
center, start-up time for new staff was reduced by more than
30%.
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- BANKING
-
Launched a new Learning Path for more than 900 customer
service reps that reduced time to proficiency by more than 4
months.
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- EQUIPMENT LEASING
-
Developed Learning Paths
for new sales people and new branch managers that reduce
time to proficiency by 6
months.
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- NEW PLANT
START-UP
- Captured operator Learning Paths so
that they could be replicated in new plants which
significantly reduced start-up
time.
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- SAFETY
- Integrated safety into multiple
Learning Paths for manufacturing plant personnel in a way
that more effectively tied safety to individual tasks and
operations.
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- TRAVEL AGENTS
-Developed
a Learning Path for leisure travel agents. Results included faster start-up time
for new agents and increased conversion
rate.
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- INSURANCE REPS
-Created
a Learning Path for customer services
reps that streamlined the start-up process as
well as other efficiencies in the training
process.
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- MOVING
FUNCTIONS TO ACALL
CENTER
- Applied the Learning Paths Methodology to train new
call center employees as a result of consolidating multiple
functions into a centralized call
center.
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- RAILROADS - Design a 7 week railroad
conductor school as a way to find and train new railroad
employees.
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